'I am actually the manager on duty': Customer gets his card frozen after messing with the wrong employee

Author image for Eleonora Bader
Eleonora Bader
Dec 25, 2023 9:00 PM EST

Have you ever demanded to speak to a manager, only for the employee to turn on their heel and come back with, 'But I AM the manager'?

Because I have not had the pleasure of experiencing that level of awkwardness. But this dude did… And he was not happy about it. What happened is the following: One employee by the name of OP was working at a toy store back when they were in college. You know, trying to make a buck or two while they studied furiously the rest of the time. A customer decided that day was going to be his lucky day, and he came with a credit card that was clearly not his, and attempted to make a big purchase. OP was the type of employee to follow the rules, so they asked this man for ID, which the man did not want to hand over. At least, not that easily.

'Get me your manager!' he yelled, to which OP replied, 'Alrighty then', turned on their heel, as mentioned earlier, and cheerfully asked the man what they could do for them. And the rest is history… Scroll down to find out what happened next. Up next, we have the top dating app flops of the year.

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  • 01
    Customer: You can't freeze my card! Employee: Actually, I can... I'm the manager.
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  • 02
    Credit Card? Ask for ID. M OC For reasons unimportant to the story, I was reminded today of something that happened decades ago I worked many years for Toys R Us throughout high school and
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  • 03
    college. One late December evening, a customer wanted to checkout with the hot new video game console —a not small transaction. For payment he presented a credit card. Our corporate policy was to ask for ID with any card payment. He approached my checkout with what was unquestionably one of our largest
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  • 04
    sales of the day. I rang him up and requested his payment and, as required by policy-and the written statement on his card-identification. He immediately became belligerent and informed me that I was contractually obligated to part with valuable wares without any assurance that he was who he said he was or that
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  • 05
    I would actually receive remuneration for them. Fun fact: I looked it up later; that's true -as a condition of accepting card payments, merchants must agree to contractual language promulgated by card issuers, and in most cases that
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  • 06
    precludes sellers from requiring identification. However, neither this man nor me are parties to that contract. Nor does this man have any reason to believe that his retail checkout clerk in South Carolina has any knowledge of—or is paid enough to care about-some
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  • 07
    contract someone in an office park in Paramus, New Jersey may or may not have agreed to with Visa or MasterCard. Naturally upon being informed that I refused his purchase, he threatened to sue me personally and demanded to speak to my manager.
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  • 08
    I, in fact, was the highest ranking employee in the store that day. With a pittance more / hour above minimum wage, several years more experience than any other hourly employee, and anyone with more clout than me off for the holiday, I was the "manager" on duty and had stepped onto a register myself to expedite operations.
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  • 09
    I cheerfully told him I would be happy to get the manager for him. I literally spun on my heel and then asked him how I could help him. I made him re- explain to "the manager" why he was upset with "my associate". He ultimately then presented his ID, but "the manager" agreed that photo
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  • 10
    ID was entirely irrelevant as the customer had said, if the card was signed I must accept it based upon his signature. Unfortunately, however, the signature on the card and the signature on the receipt did not match. The card was
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  • 11
    prominently signed "Dhey McEntitledface ASK FOR ID". The payment slip was signed "T chey McEntitledface". Close, but clearly not a match. My employer was therefore contractually required to refuse the transaction and to report the
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  • 12
    fraudulent attempt—resulting in a card freeze. "Can I trust you to find the exit, or will you require the assistance of the local constabulary?" He was served a formal trespass notice and- in an abundance of caution-I also called every store within three counties to ensure no one was duped by that clever near-match.
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  • 13
    0. crash866 5 hr. ago I had someone try to use someone else's card once but I knew personally the owner of the card. I interrupted the card reader and then said I had to call the credit card company as machine said "Call for Authorization".
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  • 14
    You call in and ask for a code 10 authorization if you think there could be something fishy about it and they will ask questions where all you have to do is answer Yes or No. The agent then asked to speak with the person and after 2-3 minutes he handed the phone back to me and the
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  • 15
    agent asked if I had a pair of scissors to cut the card in front of him and ask for another form of payment and if names were different to call back. I sent the card back to the bank and 2 weeks later I received a $50 check from the bank.
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  • 16
    troutsoup 5 hr. ago somewhat related. post office requires a signature on all cards. i had a new card i forgot to sign and used it to ship some parcels. they said they can't take it because the card isn't signed. i asked for a sharpie and signed it. handed the card to them and was good to go. no.
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  • 17
    they don't check the signature, just needs to have one, and they apparently don't care when it was signed...!! Vote Reply Share
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  • 18
    bulletsg3rard 5 hr. ago My mom, to this day, will not actually sign her bank/credit cards, and ONLY puts 'see id' on them. I don't know why someone with a college education doesn't understand that the only reason they ask to see your id at all is to verify that the signatures are the same. Not signing it and only writing
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  • 19
    'see id' like she does is only gonna lead to situations like this where the employee is forced to reject the payment and thus the entire transaction when she doesn't have another method that doesn't have the same thing on it. Obviously a lot of this is precluded by card readers where the customer is the only one who even
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  • 20
    touches the card, but I'm sure there's some places where they do actually care that the signatures match. Reply Share Vote
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  • 21
    Inside-Finish-2128 2 hr. ago I went to go take a computer industry certification at a testing site. I got checked in and was waiting for my slot. Witnessed another guy try to check in for his test and his second form of ID was an unsigned credit card. Clerk told him she wouldn't accept it as it was
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  • 22
    unsigned and the card clearly says invalid without signature. Guy: "I don't sign my credit cards." Clerk: "unless you have another authorized form of ID for this test, I guess you won't be taking it." The guy actually stepped away and debated his next move....duh, sign your card!
    via u/Inside-FInish-2128

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customer service boss transaction kids store manager credit card retail frozen card bosses customers debit card on duty contract purchase toy store malicious compliance reddit
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